If you aren’t quite ready to be the guinea pig and test the waters with the new internet technology I’ve written about I have something else for you to try (and by the way, my Freedom Pop follow up is on the way). If you are planning on sticking with your local cable or phone company for your internet service make sure to get the best deal possible. So how can you save money?
Use social media to your advantage. Especially twitter. I’m not quite sure how Twitter became the way to get your customer service woes remedied but it is the first place I would try. Twitter is like Dr. Quinn Medicine Woman but on the internet frontier. Don’t act like you didn’t watch that show.
My buddy Matt recently tweeted at one of the giant cable companies and made it know that his internet bill was out of whack. By the end of the day his monthly bill dropped from $72 to $30. Twitter is kind of amazing. It levels the playing field. Oftentimes the best customer service a company offers (especially the normally impenetrable monopoly goons) is through twitter. BTW, you can tweet at me for friendly banter @joellarsgaard.
Call the company’s customer service line and ask for Customer Retention. That is really the only department that can actually do something to help you. Normal earthling customer service associates are often trained to placate you but not actually solve your problem. So ask to be transferred to the customer retention department so that you don’t waste your breath. Tell them about the deals being offered to new subscribers (you know the ones you see in the ads) and that you are willing to stay with them if they will grant you that same deal.
I’ve done it and it works. If they won’t give you a deal, be willing to walk. There are other fish in the sea, albeit not many. So go ahead, save money using twitter!